A disciplined process designed to separate facts from assumptions and priorities from noise.
The first conversation is primarily about understanding the situation. We ask questions, map the facts and identify what is known, unknown and time-critical.
Clarify what happened, what is at risk, who is involved and what outcome is required.
Review facts, constraints, stakeholders, regulatory context, dependencies and available options.
Where appropriate, coordinate the right professional or specialist resources around the defined objective.
Execute, coordinate and review the response while keeping the client's objective at the centre.